Privacy Policy

Last updated: 2026

1. Introduction

At SOHUGY DYNAMICS ENTERPRISE (DBKK License 920035), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our digital platforms and services, including TaniTokou — our B2B agricultural procurement platform — as well as any other software, systems, websites, and technologies we provide (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our Services.

2. Company Information (Data Controller)

Data Controller: SOHUGY DYNAMICS ENTERPRISE
Registration Number: DBKK License 920035
Registered Address: Suite 3.01, 3rd Floor, Wisma Prudential, Lot 10, Kolam Plaza Luyang, Off Jalan Lintas, 88300 Kota Kinabalu, Sabah
Contact Email: [email protected]

3. Information We Collect

Depending on the specific Services you use, the technologies we deploy, and the nature of the solutions we provide, we may collect the following categories of personal information:

3.1 Information You Provide Directly

• Identity Data: Name, business name, and contact details.
• Contact Data: Phone number (used for WhatsApp-based OTP verification and account authentication), email address, and physical address.
• Transaction Data: Records of purchases, orders, delivery details, and payment information processed through TaniTokou or our other platforms.
• Communication Data: Messages, enquiries, and feedback submitted through our contact forms or sent to us via email.

3.2 Information Collected Automatically

• Technical Data: Internet Protocol (IP) address, browser type and version, device type, operating system, and other technical identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, and other diagnostic data related to your interaction with our Services.

3.3 Additional Data Collection

As we build and deploy new systems, software, hardware, and technologies, the scope of data we collect may expand or contract based on the requirements of those specific Services. We will update this Privacy Policy to reflect any material changes to our data collection practices.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our platforms and Services, including facilitating transactions between producers and buyers on TaniTokou.
• Authentication: To verify your identity using WhatsApp-based OTPs and other verification methods.
• Communication: To respond to your enquiries, send service-related notifications, and provide customer support.
• Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and user experience of our Services.
• Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in operating our Services (e.g., cloud hosting, WhatsApp Business API for OTPs, email delivery services). These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information becomes subject to a different Privacy Policy.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

You may request deletion of your data at any time. Please see Section 8 (Your Rights) and our Account & Data Deletion Request page for instructions.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. Your Rights

Under applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
• Right to Deletion: You may request the deletion of your personal data. To initiate this process, please visit our Account & Data Deletion Request page for instructions.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

Our Services may use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some features of our Services may not function properly without cookies.

10. Third-Party Services

Our Services may contain links to or integrate with third-party services, including but not limited to WhatsApp (for OTP verification) and Web3Forms (for contact form submissions). This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

12. International Data Transfers

Your information may be stored and processed on servers located outside of your country of residence. We take steps to ensure that your data receives an adequate level of protection in the jurisdictions in which we operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Suite 3.01, 3rd Floor, Wisma Prudential, Lot 10, Kolam Plaza Luyang, Off Jalan Lintas, 88300 Kota Kinabalu, Sabah

For data deletion requests, please visit our dedicated page: Account & Data Deletion Request.